Aldea Pay

Payment collection, built for communities.

Collect dues and community payments without a spreadsheet, a Venmo screenshot, or a convenience fee for your members.

Aldea Pay was built on a simple observation: every community already collects money, and most of them do it badly. Spreadsheets, screenshots, paper checks, and a treasurer's tired memory. We thought the work of running a community should feel less like the work of bookkeeping.

What Aldea Pay actually costs

0.0%

Platform fee

Member surcharge

0 days

Settlement time

PCI DSS Level 1

Compliance

Aldea Pay runs on Stripe Connect. Card data never touches Aldea HQ servers. Your community's money flows directly to your bank account. Aldea HQ charges one flat fee per transaction — nothing else.

See plans and pricing →

Five things Aldea Pay does well.

Here's what Aldea Pay actually does, one capability at a time.

Payment Requests

Send a dues request to every member at once — or just the ones who owe.

Create a payment request in seconds. Set the amount, the due date, and which members it applies to. Aldea Pay handles the rest: notifications, reminders, and real-time status for every member on your list.

Automatic Reconciliation

Every payment event lands in your ledger automatically.

When a Stripe payment settles, Aldea Pay reconciles it against the originating request. No manual matching. No spreadsheet updates. Your ledger is current the moment the funds clear.

Multi-Member Targeting

One request. As many members as you need.

Target a payment request to a single member, a custom group, or your entire community. Special assessments, amenity fees, parking permits — all handled with the same single flow. Each member gets their own line item.

Refunds

Issue a refund directly from the payment record.

Full or partial refunds, initiated by any admin with the right role. The refund flows back through Stripe and the ledger updates automatically. No manual journal entries. No support tickets to Stripe.

Dispute Management

Stripe disputes surfaced and tracked in your admin dashboard.

When a member files a dispute, Aldea Pay receives the Stripe webhook and surfaces it immediately. Admins see the status, the reason, and the resolution — without leaving Aldea HQ. The ledger reflects the outcome when it resolves.

Dispute outcomes are determined by Stripe and the card network — Aldea Pay surfaces them, not controls them.

What treasurers ask before they pick a payment platform.

How community payment collection works with Aldea Pay

Every community collects money. Few do it without friction.

A payment request in Aldea Pay is a structured object: amount, due date, target members, and a reminder schedule. When you create one, Aldea Pay issues Stripe payment intents for each targeted member and manages the full lifecycle — from the first notification to the final settlement.

Reconciliation happens at the Stripe webhook layer, not in a nightly batch. When Stripe confirms a payment, the record closes in your ledger within seconds. There is no manual matching step, no spreadsheet import, and no end-of-month scramble.

Multi-member targeting means one request can cover your entire community or a list of three. The ledger keeps each member's record separate. Special assessments and partial-year dues work without custom configuration.

Payment requests, automatic reconciliation, and multi-member targeting — three capabilities that eliminate most of the manual work in community financial administration.

Learn how Aldea Pay fits your community type →

What treasurers should know about HOA payment platforms

Fee structures, settlement timelines, and member surcharge policies vary widely. Here is what to ask.

The two costs to compare: the platform fee (charged to your organization) and whether the platform passes a surcharge to members at checkout. Aldea Pay charges a 1.5% platform fee to your organization. Members pay exactly the amount you set — no surcharge, no convenience fee, no surprise at checkout.

Settlement timelines depend on Stripe's payout schedule, which you control through your Stripe Connect dashboard. Funds from successful payments typically reach your Stripe account within 2 business days. From there, Stripe transfers to your community's bank on your configured schedule.

Stripe Connect means Aldea HQ is never in the money flow. Your community connects its own Stripe account. Funds move from the member's card to your Stripe account to your bank. Aldea HQ's only touchpoint is the platform fee, deducted at the Stripe level.

1.5% platform fee, absorbed by the organization. No member surcharge. 2-day settlements. PCI DSS Level 1 via Stripe.

Compare Aldea Pay to alternatives →

What community payment software actually costs

No setup fees. No member surcharge. One flat platform rate.

Aldea Pay charges a flat 1.5% platform fee to your organization. Members pay exactly the amount you set — there is no convenience fee or surcharge added at checkout, and there is no setup or onboarding cost to get started.

On top of the platform fee, Stripe charges its standard per-transaction processing fee (~2.9% + $0.30), billed directly through your community's connected Stripe account. Most communities find the time saved on manual reconciliation and collections far outweighs the cost of the platform.

1.5% flat platform fee. No member surcharge. No setup cost.

See full pricing →

Stripe-backed processingPCI DSS Level 1TLS 1.3Multi-tenant isolationContinuous monitoring

The platform underneath

Built on Stripe

Aldea Pay runs on Stripe's payment infrastructure. Card data never touches Aldea HQ servers. PCI DSS Level 1 inherited via Stripe.

Multi-tenant by design

Every community's data is fully isolated. Queries are scoped to your organization. Information stays within your community.

Engineered for failure

Circuit breakers, idempotency, and transaction integrity. Network hiccups don't create duplicate charges or orphaned records.

Full audit trail

Every payment event is recorded. Refunds, disputes, retries, settlements — all visible.

Monitored continuously

Error reporting, performance monitoring, alerting. Problems surface to our team before they surface to you.

Your money, Stripe-managed

Funds flow through Stripe Connect directly to your community's bank. Aldea HQ never custodies it.

The most magnificent thing about Aldea Pay is what you'll never notice.

Want the technical details? →

Aldea Pay is ready when your community is.

Start your 14-day free trial See pricing →

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Questions community leaders ask

How are fees calculated, and who pays them?

Aldea Pay charges a 1.5% platform fee on each successful payment. Your organization absorbs the fee — members pay exactly the dues amount you set, with no surcharge added at checkout. Stripe's processing fee (about 2.9% + $0.30 per transaction) is deducted from your Stripe balance separately. See the pricing page for a full breakdown across plans.

What happens if a payment fails?

Failed payments trigger an automatic notification to the member and a reminder cadence (capped at 5 attempts over 7 days, configurable per payment request). If the member updates their payment method, the next attempt processes automatically. Admins see real-time status in the dashboard and can re-trigger a request manually. Aldea Pay's circuit breakers and idempotency protections prevent duplicate charges during network interruptions.

How long until our community sees the money?

Funds settle to your Stripe account within 2 business days of a successful payment. From there, Stripe's payout schedule (which you control) transfers funds to your community's bank account. Aldea HQ never custodies your money — funds flow directly through Stripe Connect to your bank.

Can we migrate from PayHOA, TownSq, or another platform?

Yes — you bring your member directory and ongoing dues schedule into Aldea HQ, and Aldea Pay connects to your Stripe account in about 15 minutes through Stripe Connect onboarding. Most communities migrate over a single billing cycle: existing platform handles the in-flight cycle, Aldea Pay handles the next. The Aldea HQ team helps with member-list import — write to us at the contact link below.

Can we cancel anytime?

Yes. Your plan runs month to month, so you're free to leave whenever you choose. Your community's payment data, member records, and full transaction history export in one click — the data is yours to keep — and processing simply stops at the end of your billing period.